Companies (CAC)
How to track your government filing.
Where your filing sits in the pipeline, what each status means, when to expect movement, and how to verify the finished document — tracking your filing on Docufy.
Filing a government document in Nigeria the old way means no visibility — you hand papers to a tout or an office and hope. The whole point of filing through a platform is that you can see where your document is at every stage. This guide explains the statuses your filing moves through on Docufy, what each one means, and what to do if it sits longer than expected.
Where to find your filings
Every filing you start lives in your dashboard. Sign in and open the filings list — each row shows the document type, the agency, the current status, and the SLA clock. Tap any filing to see its full timeline and any documents already issued.
You do not need to chase anyone for an update. The status is the update.
What each status means
A filing moves through a predictable set of stages. The exact labels vary slightly by document type, but the shape is the same:
- Draft — you have started the form but not yet paid. Nothing is filed until payment clears.
- Submitted / Paid — payment confirmed; the filing is queued for our operations team.
- In review — we are checking your inputs and documents against what the agency requires, before anything goes to the agency.
- Filed with agency — an accredited partner has submitted to the agency. This is the stage where the government-side clock runs.
- Action needed — the agency or our review found a gap. You will be asked for one specific thing; the SLA pauses until you provide it.
- Completed — the agency has issued the document. The verified PDF is in your vault.
Reading the SLA clock
Each document type has a published SLA in business days — the target turnaround once your inputs are clean. The clock counts business days, not calendar days, and it pauses whenever a filing is in "Action needed," because that delay is waiting on information, not on us or the agency.
If a filing reaches its SLA without moving, our operations team is already chasing the agency. You do not need to do anything, but you can message support from the filing for a specific update.
What "action needed" means and how to clear it
"Action needed" is the one status that depends on you. It means we cannot proceed without a specific input — a clearer scan, a missing receipt, a corrected detail. The filing tells you exactly what is required. Provide it and the SLA clock resumes from where it paused.
This is also the most common reason a filing appears "stuck." Check for an action-needed flag before assuming a delay is on the agency.
Verifying the finished document
When a filing completes, the issued document lands in your encrypted vault as a verified PDF. Each verified document carries a token that anyone — a bank, a supplier, a procuring entity — can check independently at /verify to confirm it is authentic and was issued through Docufy. You never have to argue that a document is real; the recipient checks it themselves.
Tracking on the agency side
For some filings you can also confirm on the agency's own public record — for example a CAC filing reflects on the CAC public status report within 24–48 hours of completion, and a NIN status can be checked directly. Where an independent public check exists, the relevant guide for that document links to it. See, for instance, the guide on checking your NIN status online.
Questions
Frequently asked.
How do I check the status of my filing?
Sign in and open your filings list in the dashboard. Each filing shows its current status and SLA clock, and tapping it reveals the full timeline. The status updates automatically as the filing moves — you do not need to contact anyone for it.
My filing has not moved in days. What do I do?
First check whether it is in "Action needed" — that status is waiting on a specific input from you, and the filing tells you what. If it is past its SLA with no action-needed flag, our operations team is already chasing the agency; you can message support from the filing for a specific update.
Does the SLA count weekends?
No. The SLA is in business days and it pauses whenever a filing is in "Action needed," because that delay is waiting on information rather than on processing.
How do I prove the finished document is genuine?
Every completed filing produces a verified PDF carrying a token that anyone can check at /verify. The recipient confirms authenticity themselves — you do not have to vouch for it.
Can I track the document on the agency's own system too?
For some document types, yes. A CAC filing reflects on the CAC public status report within 24–48 hours, and a NIN status can be checked directly. The guide for each document type links to its public check where one exists.
Keep reading