Docufy operates as your authorised filing agent on each agency portal. We submit on your behalf using the same authenticated routes available to agency-approved agents. We never claim authority to give legal advice — for that, work with a lawyer of your choice.

If the rejection is on you (missing or wrong information), the government fee is non-refundable. The service-fee policy for that filing band is published at the point of purchase. If the platform is at fault, both the government fee (where reversible) and the service fee are refunded in full.

Each document type shows its SLA before you pay — from 2 business days for an affidavit of loss to 14 for a driver licence renewal. You get a status update at every step. We hit our published SLA on 90%+ of filings.

Open it in your vault and tap "Share". Set an expiry (24 h, 7 d, 30 d, or never), add a password if you like, then send the link. Recipients can also verify the document's authenticity independently at /verify/<token> without an account.

Yes. Docufy is NDPR-compliant. Documents in your vault are envelope-encrypted (AES-256-GCM, per-blob data keys wrapped by a master key). Personal IDs are hashed and salted. Every admin action touching your data is visible in your audit trail. Our Data Protection Officer is reachable at [email protected].

You can request a cancellation before we submit to the agency. After submission the government fee is non-refundable. The Docufy service fee is refunded in full for any cancellation before submission.